FAQs

As we learn more about what our customers want when they are looking to refurbish their kitchen or add their own style and personality to their new kitchen, we will add to our Frequently Asked Questions.

If you have a question that you don’t think our site answers or that we may not have thought of that will help you choose your new plywood kitchen, replacement kitchen doors or furniture then please complete our contact form and we will not only answer you but if we think it’s a question others may have we will add it here.

Can I return items?

Please seek advice from our returns policy page 

Do you have an estimated lead time?

We operate on a just in time basis – so we can only give an estimated lead time until the order is paid for, and the sheet materials are in stock (if they are not from our standard range). We will always keep you informed on estimated time frames.

At the moment, we are able to despatch orders in birch ply finish within two weeks.

Lead times on laminate finishes depend on colour and manufacturer as we are dependent on their lead times. We can advise you of the best ranges for speed if you have a particular colour in mind.

How do you price custom designs?

Please contact us if you have a plan and component list including: doors, panels, and plinths – we can offer a pricing from this.

Is it possible to co-ordinate with The Life of Ply on design timescales?

If you are working with an architect (if you’ve had an extension) or a builder, we are happy to liaise with them around timescales. 

Can I contact a member of the team to discuss design ideas?

Of course! We encourage our customers to discuss their design ideas with us including any inspiration they have behind the design.

With ideas we can produce a basic 3D model for you to view on your phone of design ideas – we do charge an additional one-off price of £150 for this service.

We aim to make choosing your new kitchen easy and enjoyable so you can get on with living the life of ply!